In the Vowent app
Submit an authenticated deletion request
- 1. Open Vowent and select Profile.
- 2. Open the Safety tab.
- 3. Select Manage your privacy.
- 4. Select Delete account.
- 5. Choose a reason, type DELETE, and submit.
The authenticated API records the request immediately as pending and sends an account notification. It starts a protected review workflow; it does not instantly erase the account.
Cannot access the app?
Request deletion by privacy email
Email Vowent from an address you can access. Include only the phone number or email associated with the account and a safe reply address. Do not send a password, one-time code, government ID or chat history.
Email a deletion requestVowent will use a proportionate account-ownership check before changing or deleting account data. The response will not disclose whether an account exists until ownership is safely confirmed.
Scope
What the request covers
Account and profile
Account details, profile, profile photos, preferences and discoverability records are included in the request.
Persona and matching
Persona answers and summaries, compatibility material, encounters, likes and matches are included in the request.
Conversations and media
Messages and uploaded conversation media are included, subject to report-related legal holds and the existing message-retention process.
Devices and verification
Push-device tokens, verification status, provider references and outcomes are included. Raw provider capture data is handled under the provider’s applicable retention process.
Subscriptions and transactions
Subscription and transaction records may need to be retained where payment, accounting, dispute or legal obligations require it.
Safety and audit records
Reports, fraud-prevention signals, security logs and audit records may be retained or pseudonymised where needed to protect members, investigate abuse or meet legal obligations.
Timing and exceptions
A request is recorded first, then reviewed
Vowent aims to respond without undue delay and within one calendar month where UK data-protection time limits apply. Complex requests may take longer where the law permits; Vowent will explain any extension.
Ordinary account data is scheduled for deletion or irreversible anonymisation only after ownership and applicable exceptions are reviewed. Limited records may be retained for active reports, safety investigations, fraud prevention, legal duties, disputes, transactions or audit integrity.
Backups are not used as an online archive. Deleted data may remain in access-controlled backups until those backups expire under the operational backup policy.
Deleting the mobile application does not delete your Vowent account. Account deletion is different from deleting an individual photo or message, becoming undiscoverable, or uninstalling the app.
There is no charge for submitting a deletion request.