In the Vowent app
Submit an authenticated deletion request
- 1. Open Vowent and select Profile.
- 2. Open the Safety tab.
- 3. Select Manage your privacy.
- 4. Select Delete account.
- 5. Choose a reason, type DELETE, and submit.
Submitting the request closes your account access and removes you from member discovery and chat lists. The request is recorded for further data-removal review; it does not immediately erase all stored data.
Cannot access the app?
Request deletion by privacy email
Email Vowent from an address you can access. Include only the phone number or email associated with the account and a safe reply address. Do not send a password, one-time code, government ID or chat history.
If the email button does not open your mail app, copy the address and send the request directly. Vowent will use a proportionate account-ownership check before changing or deleting account data. The response will not disclose whether an account exists until ownership is safely confirmed.
Scope
What the request covers
Account and profile
Account details, profile, profile photos, preferences and discoverability records are included in the request.
Persona and matching
Persona answers and summaries, compatibility material, encounters, likes and matches are included in the request.
Conversations and media
Messages and uploaded conversation media are included, subject to report-related legal holds and the existing message-retention process.
Devices and verification
Push-device tokens, verification status, provider references and outcomes are included. Raw provider capture data is handled under the provider’s applicable retention process.
Subscriptions and transactions
Subscription and transaction records may need to be retained where payment, accounting, dispute or legal obligations require it.
Safety and audit records
Reports, fraud-prevention signals, security logs and audit records may be retained or pseudonymised where needed to protect members, investigate abuse or meet legal obligations.
Timing and exceptions
Account access closes first; data removal is reviewed
Vowent aims to respond without undue delay and within one calendar month where UK data-protection time limits apply. Complex requests may take longer where the law permits; Vowent will explain any extension.
Closing your account clears its login identifiers and revokes sessions and notification tokens. Profile, media and other retained records require further review for removal. Conversation retention includes exceptions for reports and legal holds.
Deleting live records does not necessarily remove backup copies immediately. Contact support for information about retained data and your deletion request.
Deleting the mobile application does not delete your Vowent account. Account deletion is different from deleting an individual photo or message, becoming undiscoverable, or uninstalling the app.
There is no charge for submitting a deletion request.